FAQ

Orders & Shipping

How long does delivery take?
We aim to process and dispatch all orders as quickly as possible. Delivery times typically range between 2–4 working days within the UK, depending on your location.

Do you offer free shipping?
We offer free delivery on all orders. Any additional active offers will be clearly shown at checkout.

Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with tracking details.

Do you ship internationally?
Currently, we primarily serve customers within the United Kingdom. For international enquiries, feel free to contact us.

Products & Quality

What makes your products different?
Our products are carefully selected based on years of experience in the textile trade. We focus on premium materials, durability, and comfort to ensure long-lasting quality.

Are your textiles safe for sensitive skin?
Yes, we prioritise skin-friendly materials and high-quality fibres that are suitable for everyday use.

Will the colours fade over time?
With proper care, our products are designed to maintain their colour and texture. We always recommend following the care instructions provided.

Care Instructions

How should I wash my items?
We recommend washing your textiles at 30°C with similar colours and avoiding harsh detergents.

Can I tumble dry?
For best results and longevity, air drying is recommended. Tumble drying on a low setting also be suitable.

Returns & Exchanges

Can I return my order?
Yes, we accept returns within 14 days of delivery, provided the items are unused and in their original condition.

How do I start a return?
Simply contact us with your order details, and we’ll guide you through the process.

Do you offer exchanges?
Yes, exchanges are available depending on stock availability. Please reach out to us for assistance.

Payments & Security

Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways to ensure your information is protected.